Delivery & Returns

Delivery

We aim to dispatch all orders within 3-5 working days. Please allow additional time during busy periods or for custom-made items.

Once your order has been dispatched, you will receive a confirmation email with tracking information. Delivery times may vary depending on your location and the shipping method selected at checkout.

For international orders, please note that customs fees or import taxes may apply, depending on your country’s regulations. These charges are the responsibility of the recipient.

Returns

We want you to be completely happy with your purchase. If for any reason you’re not satisfied, you may return your item within 14 days of receipt for a refund or exchange.

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

To initiate a return, please contact us within 14 days of receiving your order. Once your return is approved, we will provide instructions on how to proceed.

Refunds will be processed to the original payment method within 5-10 working days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to an error on our part.

Damaged or Faulty Items

If your item arrives damaged or faulty, please notify us within 48 hours of delivery. We may request photos or additional details to resolve the issue promptly.

For any further questions regarding delivery or returns, please reach out to us through the contact form on our website.